Contact Us

E-mail us
If you have an enquiry you would like to send to us, please use our enquiry form

Call us
If you would prefer to talk to one of our representatives on the phone, you can call the number 0800 100 001 between the following times:
Mon – Fri 8AM-10PM (NZST)
Sat – Sun 8AM-8PM (NZST)

Fax us
You can fax us on (09) 578 0066, 24 hours a day
 

Write to us
Any written correspondence can be addressed to (no stamp required):
ReplyPaid Innovations
Private Bag 211019
Returns Centre,
Auckland 2154
 

Help & Order Information

Delivery
View detailed information regarding the delivery of your product. We regret we are currently unable to deliver internationally.

Order Tracking
Want to know what stage your order is at? Please go to the Order Tracking page and enter your Customer Number or Order Number.

Modify your account
If you have moved or wish to change your contact details, please update your account information details.

Download an order form
If you wish to download an order form, please go to the Shopping With Us page and click on Alternative Purchasing Options.

Catalogue

Request a catalogue
Fill in the request a catalogue form to receive a copy of the latest Innovations catalogue or any of our sister companies catalogues.

View our catalogues online
You can view fully interactive versions of our catalogues online, allowing you to click on products to find out more details. View the latest Innovations catalogues online.

Catalogue quick order
Have the catalogue in front of you and know the product you want to order? Save time by using our Catalogue Quick Order page to simply type in the codes of the products that you wish to order.